Responsible gaming
Responsible gaming
Gambling can be a fun and recreational activity for many people. However, for some, gambling can turn into a problematic addiction. As an online casino, we take our responsibility to promote responsible gambling very seriously.
Here are some guidelines we have adopted to ensure that our players can have a safe time on our site:
- Deposit Limits. To help you keep your gambling spending under control, we impose daily, weekly and monthly limits on deposits. You can set these limits at levels you feel comfortable with. Also, if you wish to reduce your deposit limits at any time, our customer service team is happy to help.
- Downtime. Our software allows you to set inactivity times from playing if you feel you are spending too much time or money on our games. You can choose how long you want to take a break-from 24 hours to an unlimited number of months. Just contact our customer service department to request an inactivity period.
- Self-exclusion. If you fear you have developed or are developing a gambling problem, you can choose to self-exclude yourself from playing on our casino for a set period of time or permanently. Contact our customer service department to set up self-exclusion.
Web site filtering
Use software such as Gamblock or Betfilter if you wish to completely block access to gambling sites on your device. These programs prevent online casinos from being accessible, helping you control your gambling habits.
Monitoring gambling behavior
We use sophisticated behavior monitoring tools to identify problem gambling patterns. Should our system detect unusual activity, we would contact the player to offer support and resources for responsible gambling.
Safeguarding minors
Minors are not allowed to play on our games for real money. We verify age during registration and may request additional age verification at any time. Accounts of anyone under the legal age to play will be closed immediately and funds returned.
Responsible Gaming Policy
Our website contains information and resources to help you play responsibly. We explain how to identify signs of a gambling problem and where to seek assistance if needed. In addition, each gaming page has links to gaming counseling organizations such as GamCare.
How to recognize problem gaming
Playing casino games should be harmless fun. However, sometimes gambling can turn into a harmful addiction.
Here are some signs that you may have a gambling problem:
- You spend more time or money than expected playing online casino games.
- You feel irritable or anxious when you are not playing.
- You are borrowing money or selling assets to finance your gambling habit.
- Gambling has a negative impact on your personal or professional relationships.
- You are trying to recoup past losses by betting larger and larger amounts of money.
- You are lying about the amount of time or money you spend gambling.
If you notice any of these patterns in your gambling behavior, you may have a problem. Do not hesitate to seek professional assistance. Support groups such as Gamblers Anonymous can help you, as can mental health counselors who specialize in addiction. Talking to a close friend or family member can also work wonders.
Resources for problem gambling
If you fear you have developed a problem with gambling, there are many excellent resources out there for getting help. Here are a few:
- GamCare: a charitable organization in the United Kingdom that provides support to those who struggle with gambling. GamCare also runs the National Gambling Helpline on 0808 8020 133.
- Gamblers Anonymous: 12-step organization for people trying to stop gambling. Use their Find a Meeting page to locate a group near you.
- Gam-Anon: organization that provides support to families and friends of problem gamblers.
- GamBlock: free software that blocks access to more than 15,000 gambling sites. Available for Windows and Mac.
- Betfilter: similar to Gamblock, Betfilter blocks access to thousands of betting and casino sites from your device. Also supports smartphones and tablets.